Volvo boss says dealers ‘flawed’ ahead of shift to agency

The traditional car sales model is “flawed”, Volvo CEO Jim Rowan has said ahead of the brand’s switch to agency sales in the UK.

Speaking on a call with journalists after the company released its full-year financial results, Rowan expressed his surprise that “a $40,000-$60,000 product” could be sold without its maker ever engaging with the customer. “For me, that’s a flawed business model,” said the former Dyson president and CEO.

The company is poised to accelerate its plans to switch to the agency model in the UK.

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